No, you cannot change an existing domain name, since the domain has been connected according to your specifications with the relevant registrar. Of course you can register a new domain online. Please ...   more

If you want to transfer a domain registered in your name from STRATO to another provider, or wish to cancel your domain, please remember the following points. There are several ways of informing us ...   more

When you cancel your domain, either with or without registrar deletion, there will be no additional costs for you. If you do not cancel the package, the full package functionality will remain at your ...   more

In accordance with our terms & conditions, our contracts can be terminated anytime with a months notice until the end of the regular contract period. This means that we must receive cancellations ...   more

According to German and European tax law our services incur a 19% VAT. As an international business client, STRATO could exempt you from paying this tax, if you present us with your correct VAT ...   more

You can find your online invoice(s) in your password protected customer service area (Login here) under the menu items “Contract service page” and then “Online invoice”. Refer ...   more

In accordance with German and European tax law, our services include a value added tax of 19%. STRATO offers VAT exempts for our international business customers, and to take advantage of these ...   more