Welcome to the STRATO FAQ Center
Here you will find all FAQ articles sorted by title. Please use the menu.
Where do I find my customer number?
Your customer number is one of the first e-mail in which our customers receive. If you have miss-placed this e-mail or have forgotten your customer number; don’t panic, this is not a problem. There are a few ways of finding out what ...
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Settings for the most important email programs
Important advice: Note that email inboxes set up after 01.12.2013 can only be accessed via a secure connection (SSL/TLS). In this regard you should also note the additional information in the article: Can I send my emails using a secure ...
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Which settings must I use in my FTP program in order to load data onto the server?
To access the STRATO webserver using your own program, you will need to enter the following into your program; Host name/Server name: Your domain name (for example: mydomain.com) Username: Your domain name (for example: mydomain.com) ...
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How to change your e-mail program to use SMTP AUTH
If you would like to use SMTP AUTH (SMTP with authorisation), please use an e-mail program such as Outlook Express, etc., that supports ASMTP and is configurable to log into the server to process e-mails. This is how simple it is to set up ...
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Sending and receiving Emails with Outlook 2010
  Important advice: Note that email inboxes set up after 01.12.2013 can only be accessed via a secure connection (SSL/TLS).   After you have created the e-mail addresses of your web presence mailboxes, you can set up your e-mail ...
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What can I do if I have lost the password to the customer service area?
If you have lost your password, you have the possibility to set a new password online.Simply click on our homepage and then on the link Login. On the new page that appears, click on login. You should be brought to a new page where you ...
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